Terms & Conditions

Providence

Providence V Day & Sunset Sails

Our minimum numbers are six people in order to sail. You will be offered an opportunity to transfer to another day or can ask for a full refund.

Credit card numbers are taken to secure the booking. If you do not turn up for the sail we reserve the right to take the money from your credit card.

We have a no cancellation policy ie if we cancel for any other reason ie due to weather, we will offer you the opportunity to sail on another date or give you a full refund.

We reserve the right to change the route or destination if necessary because of, for e.g. weather conditions.

If you lose or damage snorkelling gear or stinger suits you will be charged for the replacement of lost goods.

It's a barefoot experience. We collect your shoes upon boarding and return them for the Hill Inlet walk on the day sail or on disembarking on the sunset sail.

The Master's directions are to be obeyed at all times.

Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. 

You must inform us of any medical conditions which will be documented in our records. It is your responsibility to make us aware of any conditions that might adversely affect your ability to swim, snorkel or otherwise enjoy the activities provided. Each guest (or parent/guardian of children or others) must sign indemnity waivers upon boarding provided on our ipad.

Each guest (or parent/guardian of children or others) must sign indemnity waivers upon boarding provided on our ipad.

All departures and itineraries are subject to weather and maybe changed or cancelled at the discretion of the Master. 

Stinger suits are provided during stinger season (November to May) and you are strongly advised to wear these suits which are provided free of charge. If you fail to take this advice, you do so at your own risk.
We are fully licensed. No BYOG thanks. We do have a 'card only' bar. 

Private Charters

50% deposits are required for all private charters. The above terms and conditions also apply to Private Charters.

Mi Lady

Private ChartersCharters

Private charter bookings will be confirmed on payment of non refundable 50% deposit.

Private charter balance payments to be made on the date of the charter unless requested otherwise by the guest. 

Cancellations 60 days before departure will result in 100% of the payment.  
Travel insurance is strongly advised to protect against unexpected circumstances which might result in cancellation of the booking.

 

Cabin Charters (Please note we have a minimum number of 2 cabins to be booked before the sail is confirmed)

Cabin charter bookings will be confirmed on payment of non refundable 50% deposit.

Cabin charters are to be paid in full on the date of the sail unless requested otherwise by the guest.l.

Cancellation 60 days before departure will result in 50% of the full amount of the cabin being forfeited.

Cancellation within 30 days before departure results in forfeit of full cabin charter price.

 

Other Conditions

Prices are based on twin-share accommodation unless otherwise specified. 

All prices are per person in AUD and include GST, National Park and Great Barrier Reef Marine Park entry fees and administration fees.

 

Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. All departures and itineraries are subject to weather and maybe changed or cancelled at the discretion of the Master. The Master's instructions must be obeyed at all times. 

 

Stinger suits are provided during stinger season (November to May) and you are strongly advised to wear these suits which are provided free of charge. If you fail to take this advice, you do so at your own risk.

 

You must inform us of any medical conditions which will be documented in our records. It is your responsibility to make us aware of any conditions that might adversely affect your ability to swim, snorkel or otherwise enjoy the activities provided. Each guest (or parent/guardian of children or others) must sign indemnity waivers upon boarding provided on our ipad.

Accessibility

Whitsunday Sailing has an accessibility policy and we aim to be inclusive and welcome all guests irrespective of disability. (Please see additional info below)* We welcome all guests of all abilities and ages including infants to enjoy sailing with us. 

We welcome guide dogs on board for visually impaired guests and our crew have been trained to cater to both visually and hearing impaired guests. 

We allow wheelchairs and strollers on board as long as they are collapsible and can be safely stored. 

*Please note our vessels are not suitable for guests considering the day sail who are solely reliant on a wheelchair as the toilet (head) on both vessels are downstairs off the saloon and only accessed by the stairs and it is a 9-hr sail. Also, we would not be able to take the wheelchair to Whitsunday Island for the walk to Hill Inlet. Our sunset sails however are shorter (2 hours) and may be considered suitable for those reliant on a wheelchair if it can be stored below.